MyGuide Help & FAQ
Overview of MyGuide Pages
MyGuide can be accessed from any page on HereComesTheGuide.com. Click the white MyGuide button on the right side of the masthead at the top of your screen to get to the MyGuide Homepage.
MyGuide Homepage – On this page, you’ll find MyGuide news, tips, tricks, and any recently added locations or services.
My Favorites – Your most important MyGuide page! You can access this page (and all MyGuide pages, for that matter) from the navigation bar on the right hand side of your screen. On the My Favorites page, you can view your current list of Favorite locations and services. Click on each entry to see a thumbnail & contact info, add notes, or send an email to the company. From this page, you can also email several locations or services at once.
My Profile Settings – We’ll auto-fill your contact information for every email you send out from MyGuide, so be sure to keep this page updated to get a quick response. Don’t worry—the only information we send from your profile page is your name and email address.
Share My Favorites – You can invite up to 5 people (at one time) to view your MyGuide account on HereComesTheGuide.com. They don’t need their own MyGuide account to view your page, just an invitation from you! Once you’ve sent the invites, your friends and family can view all your Favorite locations and services. Their access is “view only” so they won’t be able to add or delete your selections, nor will they be able to see your notes (or your flowered underwear).
We’ve designed MyGuide to be as easy to use as possible. If you have questions not answered below or suggestions for us, please email us!
Frequently Asked Questions
Q How do I register?
Just go to our quick and free registration page, fill in the blanks, check your email to verify your account within 24 hours and voilà!—you’re in.
Q Why do you need my email address to register for MyGuide?
Your email address is how we identify your account. There can only be one account per email address. Having your email address as part of MyGuide also allows you to easily contact your MyGuide Favorite locations and services right from the site without having to open your email program. You will receive a copy of all emails you send from MyGuide in your email inbox for tracking as well. Here Comes The Guide is different in so many ways, but most importantly: we never ever distribute or sell your email address. We hate getting spammed and we figure you do, too.
Q How do I save a new location or service as a Favorite?
You can add any location or service by viewing that company’s page on HereComesTheGuide.com. In the upper right, under the Region and Tell a Friend link, you will see the link, “Add to MyGuide.” You must be logged in to see this link, though!
Q Once I’ve save a company to my Favorites, will that company automatically have my email address and start contacting me?
Nope. The locations or services you add to your Favorites list are not automatically notified once they’ve been added. Again, we never disclose the email addresses of MyGuide users without their permission.
Q I just tried to add a company to my Favorites list, and the words “Add to MyGuide” disappeared! What happened?
If the “Add to MyGuide” button disappeared, congratulations! You’ve added that company to your Favorites list. Shortly after the “Add to MyGuide” button disappears, a new pink button will appear in its place saying, “Remove from MyGuide” (be patient! This button takes longer to appear on some browsers). If you’ve made a mistake and do not want that company in your Favorites list, just click the “Remove from MyGuide” button to get rid of it.
Q How do I change the order of My Favorites?
Click on the cross icon to the left of a location or service name, and while holding down your mouse button drag the company to the desired position on your list. You can rearrange your Favorites as much you like.
Q How do I remove a location or service from My Favorites list?
Click the “x” at the end of the row of the company you want to delete. Be careful though, because all your notes as well as the record of the last email sent to that Favorite will disappear!
Q How do I share my Favorite locations and services with my friends and family? Do they need an account to log in?
From any page within the MyGuide section, click on the Share My Favorites link in the right column. Then enter the email addresses (up to five) of the people with whom you wish to share your Favorites. You can repeat this as often as you like. Your friends and family will be able to view your Favorites, but they won’t be able to add or remove any of them from your list, or see your notes.
Q How do I send emails out to multiple companies at once?
Go to your Favorites page and click the checkbox on the left side of each company you want to contact. Then select the “Email Selected Favorites” button above your Favorites list. This will take you to a new page where you can compose your message. You can contact as many companies as you like, as often as you like. Once you have emailed a company, a pink envelope appears next to the Favorite you contacted.
Q How can I see the last email I sent to a company?
While on your My Favorites page, click on the name of the location or service you emailed and then select the “View Email” tab. The last email you sent through MyGuide will appear in the email window. Please note that MyGuide only saves the contents of the most recent email you sent.
Q Can I see the emails I sent when I wasn’t logged in to MyGuide?
Sadly, no. If you send an email when you aren’t logged in to MyGuide, it can’t be saved in MyGuide.
Q Can I add my Favorite bridal salons and jewelry stores to My Favorites page?
Not at this time, but you will be able to add them in a future version of MyGuide, so be on the lookout for MyGuide updates!
Q I’ve decided I don’t want one of my friends to see my MyGuide Favorites anymore. Can I delete them?
Not at this time, but luckily none of the guests you’ve invited to view your Favorites page can modify your page, or see the notes you’ve made about your Favorites!
Q I just booked my wedding location by using MyGuide, but I don’t plan on booking other services for a long time. Will my MyGuide account still be active when I return?
Your MyGuide account will only stay active for one year after your last login. If you don’t plan to use your account for a while, be sure to log in and log out of MyGuide periodically to ensure that your account is there when you need it again.
Q MyGuide is not working. I keep crashing. Help!
Make sure you have the most up-to-date version of your browser. You can download the latest versions here:
Firefox
Safari
Chrome
Internet Explorer